Frequently asked questions
What counts as a "page" on the website?
A page is an individual screen, usually consisting of Home, About, Services, Gallery (Recent Work), Reviews/Testimonials, and Contact.
Why is there a £35 monthly fee on Option 1?
This covers the cost of premium hosting, domain renewals, security updates, and 30 minutes of my time each month to handle your site updates.
How am I billed for the monthly £35 fee?
Payments are collected automatically every month via a secure Direct Debit or card subscription system.
Can I switch from the Managed Plan to the Ownership Plan later?
Yes, you can buy out full ownership and transfer the site to your own independent account at any time for a flat fee of £400.
Who handles website backups and security?
Under the Managed Plan, I handle all automated backups and security settings; under the Ownership Plan, you manage this through your account.
Are there any hidden costs?
No, the prices listed are fully transparent and cover everything outlined in your chosen package.
Do I need to pay a deposit before work starts?
Yes, a 50% deposit (£125 for the Managed Plan, £450 for Ownership) is required to secure your booking and begin the project.
Can I track how many people are visiting my website?
Yes, I can integrate basic visitor tracking so you can see how much traffic your website is getting each month.
Do I have to write the text for the website?
No, professional copywriting is included in both packages—I write the text based on a simple questionnaire about your business.
What if I don't have a professional company logo?
I can set up a clean, professional text-based logo for your site, or recommend a graphic designer if you want a fully custom logo.
Can we change the text or photos if I don't like them?
Yes, both packages include one major round of design and text revisions before the website goes live to ensure you are 100% happy.
What photos do you need from me?
High-quality photos of your actual work, your van, or your team are best, but I can source professional trade stock photos if you don't have any.
Can you write content for multiple specific services?
Yes, your pages can include dedicated service pages (e.g., Boiler Installations, Rewiring, Extensions) to help you target specific jobs.
Can you help me get customer reviews onto the site?
Yes, we can pull through your best reviews or link directly to your Checkatrade, Trustpilot, or Google Business profile.
How long does it take to build the website?
Once you provide your basic information and photos, your website will typically be built and ready for review within 5 working days
What do you need from me to get started?
You just need to complete a brief questionnaire detailing your contact information, the services you offer, and the areas you cover.
Can I see the website while it is being built?
Yes, I will provide a private preview link so you can monitor the progress and check the layout before it goes live to the public.
What happens if I delay sending my information?
The estimated build time only begins once all your core details, text preferences, and photos have been submitted.
Will my website work properly on mobile phones?
Yes, every website I build is fully responsive and optimized to look great on smartphones, tablets, laptops, and desktops.
What platform do you use to build the websites?
I build using professional cloud-based tools powered by Hostinger, ensuring excellent speed, high security, and reliable uptime.
Will my website be found on Google?
Yes, basic local SEO setup is included, meaning your site will be properly indexed by Google so local customers can find your business name.
Can you set up a professional business email address for me?
I can guide you through setting up a professional email (e.g., info@yourcompany.co.uk) through Google Workspace or Microsoft 365.
What happens during my 30 minutes of monthly support?
You can email me small updates like adding new project photos, changing a phone number, or updating your service prices.
What if I need an update that takes longer than 30 minutes?
Larger updates or completely new pages are quoted separately at a flat, transparent project rate before any work begins.